Informativa sulla Privacy

La presente Informativa sulla privacy descrive come Casa La Scivola (il “Sito”, “noi”, “ci” o “nostro”) raccoglie, utilizza e divulga le tue informazioni personali quando visiti, utilizzi i nostri servizi o effettui un acquisto da casalascivola.com (il “Sito”) o comunicare in altro modo con noi (collettivamente, i “Servizi”). Ai fini della presente Informativa sulla privacy, “tu” e “tuo” indicano te come utente dei Servizi, che tu sia un cliente, un visitatore del sito web o un altro individuo di cui abbiamo raccolto le informazioni ai sensi della presente Informativa sulla privacy.

Si prega di leggere attentamente la presente Informativa sulla privacy. Utilizzando e accedendo a uno qualsiasi dei Servizi, accetti la raccolta, l’uso e la divulgazione delle tue informazioni come descritto nella presente Informativa sulla privacy. Se non accetti la presente Informativa sulla privacy, ti preghiamo di non utilizzare o accedere a nessuno dei Servizi.

Modifiche alla presente Informativa sulla privacy

Potremmo aggiornare la presente Informativa sulla privacy di tanto in tanto, anche per riflettere modifiche alle nostre pratiche o per altri motivi operativi, legali o normativi. Pubblicheremo l’Informativa sulla privacy rivista sul Sito, aggiorneremo la data “Ultimo aggiornamento” e adotteremo qualsiasi altra misura richiesta dalla legge applicabile.

Come raccogliamo e utilizziamo le tue informazioni personali

Per fornire i Servizi, raccogliamo e abbiamo raccolto negli ultimi 12 mesi informazioni personali su di te da una varietà di fonti, come indicato di seguito. Le informazioni che raccogliamo e utilizziamo variano a seconda di come interagisci con noi.

Oltre agli usi specifici indicati di seguito, potremmo utilizzare le informazioni che raccogliamo su di te per comunicare con te, fornire i Servizi, rispettare eventuali obblighi legali applicabili, far rispettare eventuali termini di servizio applicabili e per proteggere o difendere i Servizi, i nostri diritti e i diritti dei nostri utenti o di altri.

Quali informazioni personali raccogliamo

I tipi di informazioni personali che otteniamo su di te dipendono da come interagisci con il nostro Sito e utilizzi i nostri Servizi. Quando utilizziamo il termine “informazioni personali”, ci riferiamo alle informazioni che identificano, si riferiscono, descrivono o possono essere associate a te. Le sezioni seguenti descrivono le categorie e i tipi specifici di informazioni personali che raccogliamo.

Informazioni che raccogliamo direttamente da te

Le informazioni che ci invii direttamente tramite i nostri Servizi possono includere:

  • Dettagli di contatto di base incluso il tuo nome, indirizzo, numero di telefono, email.
  • Informazioni sull’ordine incluso il tuo nome, indirizzo di fatturazione, indirizzo di spedizione, conferma di pagamento, indirizzo email, numero di telefono.
  • Informazioni account inclusi nome utente, password e domande di sicurezza.
  • Informazioni sugli acquisti compresi gli articoli che visualizzi, metti nel carrello o aggiungi alla tua lista dei desideri.
  • Informazioni sull’assistenza clienti comprese le informazioni che scegli di includere nelle comunicazioni con noi, ad esempio, quando invii un messaggio attraverso i Servizi.

Alcune funzionalità dei Servizi potrebbero richiedere che tu ci fornisca direttamente determinate informazioni su di te. Puoi scegliere di non fornire queste informazioni, ma ciò potrebbe impedirti di utilizzare o accedere a queste funzionalità.

Informazioni che raccogliamo tramite i cookie

Raccogliamo inoltre automaticamente alcune informazioni sulla tua interazione con i Servizi (“Dati di utilizzo”). A tale scopo, potremmo utilizzare cookie, pixel e tecnologie simili (“Cookie”). I dati di utilizzo possono includere informazioni su come accedi e utilizzi il nostro Sito e il tuo account, comprese informazioni sul dispositivo, informazioni sul browser, informazioni sulla tua connessione di rete, il tuo indirizzo IP e altre informazioni relative alla tua interazione con i Servizi.

Informazioni che otteniamo da terze parti

Infine, potremmo ottenere informazioni su di te da terze parti, inclusi venditori e fornitori di servizi che potrebbero raccogliere informazioni per nostro conto, come ad esempio:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our website with WordPress, see https://www.wordpress.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:

Category Categories of Recipients
  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

 

   
   
   
   

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contatti

In caso di domande sulle nostre pratiche sulla privacy o sulla presente Informativa sulla privacy, o se desideri esercitare uno qualsiasi dei diritti a tua disposizione, chiama al +39 388 2545483 / +39 329 6430067 o tramite email info@casalascivola.it o sede in Via Bernardo Colnago 1, 95126 Catania CT, Italia.

Ai fini delle leggi applicabili sulla protezione dei dati, siamo i titolari del trattamento dei dati personali come indicato dalle normative del GDPR Europeo.